HIGHGATE CHAMBERS COMPLAINTS PROCEDURE
(1) My aim is to give you good service at all times. However if you have a complaint please let me know as soon as possible, by telephone or in writing.
Complaints made by telephone
(2) If you wish to make a complaint by telephone I will make a note of the details of your complaint and what you would like done about it. I will endeavour to resolve matters with you on the telephone if you wish; alternatively you may prefer to write about your complaint (see below). If after discussion you are satisfied with the outcome I will make a note of the outcome and the fact that your are satisfied. You may also wish to record the outcome of our discussion.
Complaints made in writing
(3) If your complaint is not resolved over the telephone or if you do not want to make a telephone complaint please write to me. Please give the following details:-
Your name and address;
The details of your complaint; and
What you would like done about it.
(4) I will normally reply to your letter within 14 days of receiving it. If that is not possible you will be given a date by which I will reply.
(5) I hope that you will use this procedure. If you would rather not do so or are unhappy with the outcome you do have the choice of taking up your complaint with the Bar Council.
You can write to them at:
Complaints Department
The General Council of the Bar
289-293 High Holborn
London
WC1V 7HZ
Tel: 020 7242 0082
Fax: 020 7831 9217E-
Email: Complaints@BarCouncil.org.uk
